1. Members purchase a certain number of bookings in advance for the season. Bookings can be used whenever you would like to play, but we encourage you to use them on a regular basis in order not to have an excess at the end of the season. There are no weekly or monthly restrictions. It is, however, the responsibility of each member to plan out how much tennis they play and purchase their level of membership accordingly. Bookings cannot be shared except in the case of spouses who are both members and have the same level of membership or if you have a family share plan. Bookings are not transferable from one season to the next
2. One booking per member is required for each game. Bookings can be used for an hour of singles or an hour and a half of doubles. If the court you are playing on ends up open after your allotted time, you may play on for an additional 1/2 hour without additional charges. This however is not guaranteed and if you exceed the 1/2 hour grace period or switch to another court to continue play, additional booking and/ or guest charges will apply – please see our policies on additional playing time. You may also choose to use your bookings to participate in house league, round robins, team matches, lessons or other club programs.
3. The online reservations system keeps an accurate record of bookings used. All members are required to sign in before each game. The Staff member on duty will then verify that all names on the sign-in sheet match with the names on our online booking system.
Should you require more bookings to make it through the season, you can add more to your total at any time or agree to be billed by credit card at the end of the season for any court time used in excess of your original total. These bookings are only available if you have purchased and used up a club membership and are priced based on the original level. You may also choose to upgrade your membership to another level. This option is only available until the end of January and the cost is calculated based on the difference in price between the two levels of membership plus a 10% surcharge (on the difference only).
The Club reserves the right to adjust the court time if it appears that a member has booked a court to intentionally create an additional 1/2 of our play for their own use.
An example of this kind of infraction is where a member books a singles court at 3:00 before our junior tennis academy which typically begins at 4:30, creating 1.5 hours of play for a singles booking. In a case like this, the office staff have been instructed to adjust this court time to a 3:30 start and notify the member of the change by email. An additional email will be sent by the Gametime system (online booking system) indicating the court time has been changed. The member may call in or go online and adjust the start time to 2:30 if they prefer but by default, the Club will adjust the booking back a half-hour so that if the member does not check their email notification they will arrive early rather than late for the adjusted court time.
If a member unintentionally ends up in a prime time slot that creates wasted court time (which can happen with everyone trying to book courts at the same time) our office staff will do our best to move bookings from one court to the next without changing booking times. If we do need to adjust a booking time to free up a half hour and accommodate a member request for a court we will call and politely ask the member is able to adjust their time. If you receive such a call we ask you to keep in mind that we will do the same for you if you ever need a court!
These rules are for the benefit of everyone and they are not intended to restrict the amount of playtime in any way. We encourage you to take advantage of extra time before or after your booking should it happen to be open but we cannot allow this time to be intentionally created, particularly if it blocks out other members from getting the court time that they have paid for in advance. We will use discretion and our best judgement when enforcing these rules but the aim is to be both consistent and reasonable. The overall mandate is to provide equal access to the courts to all members.
If you book a court or a place in a club event and do not show up or do not provide at least 24 hours cancellation notice, the booking will automatically be charged to your account. The club will be considerate of special circumstances and will take appeals by email only ([email protected])